Frequently Asked Questions

Our team usually replies within one business day. For urgent questions close to departure, phone or WhatsApp is the fastest way to contact us.

Yes. Tell us your travel dates, interests and group size and we can suggest the best Florence tours, Tuscany day trips, Chianti wine experiences or private tours

Yes. WalkaboutTours offers private and custom experiences in Florence, Tuscany and nearby destinations for couples, families and small groups.

Once you have made your reservation and made the payment by credit card through our secure website, you will be able to print the information or save it to your mobile device to bring with you to the check-in.

If you would like to change the day of your tour, you may do so (depending on availability) up to 24 hours before the start of the tour with no extra fees.

When you make a reservation you will have the chance to upgrade your tour to include entry to the Leaning Tower before you proceed to the payment stage. Remember that children under the age of eight are not permitted to climb the tower.

We always love to hear feedback about the tour! You can find us on TripAdvisor by searching for the Walkabout Florence Tours.

It is always a good idea to book in advance in order to avoid the disappointment of the tour being fully booked.

When you make a reservation you will have the chance to choose the tour option that includes the entry to the Leaning Tower before you proceed to the payment stage. Remember that children under the age of eight are not permitted to climb the tower.

If you have plans to stay in Pisa, you can bring your luggage with you (there is plenty of space on the coach) and collect it at the end of the tour, before the rest of us head back to Florence.

If you have to get to the airport at Pisa, it's about fifteen minutes by taxi – the tour leader can help organise a taxi for you. If you are traveling by train, Pisa Centrale station is a ten minute taxi ride or bus ride away.

Our tours leave from and return to the main railway station in Florence, so if you are travelling on by train, bring your luggage with you in the morning and take the train in the evening directly after the tour. You will save both time and money by not having to use the luggage deposit! We recommend that you book any rail travel from Florence after 9pm to allow time for any traffic delays. We cannot be held responsible for any loss or extra expense incurred in the unlikely case of delays due to unforeseen circumstances beyond our control.

The tour is designed as a one day tour starting from Florence. Unfortunately, with last minute changes in timings and itinerary due to traffic or train delays, or unexpected path closures due to maintenance work it is not possible to have you join us along the way.

If you would like to stay over in the Cinque Terre area, you will be able to bring your luggage with you on the coach, where it can remain all day (locked up in the hold underneath). Then you can collect your luggage from our driver at the end of the tour when the rest of the group returns to Florence.

We do not organise hotel pick-ups for difficulties with parking and scheduling, but our meeting point at the Biblioteca Nazionale (National Library) in Piazza Cavalleggeri is central and should be easy to get to. It is very close to Santa Croce church and square from which many hotels are located within easy walking distance of. Otherwise a taxi (you could ask your hotel to book it for you) would be the fastest option, dropping you off right at our office.

Unfortunately we do not have the possibility to store luggage on the vehicle.

We do not organise hotel pick-ups for difficulties with parking and scheduling, but our meeting in front in Piazza dei Cavalleggeri is very central and should be easy to get to. We are just in front of the Biblioteca Nazionale (National Library) from which many hotels are located within easy walking distance of. Otherwise a taxi (you could ask your hotel to book it for you) would be the fastest option, dropping you off right at the entrance of the Biblioteca Nazionale (National Library).

You must bring your driving licence. Make sure you bring your camera!

Driving in Italy can be a little different, so just like driving anywhere in the world you must be alert and vigilant and follow the tour leader's instructions.

We regret that celiacs cannot be catered for.

We suggest comfortable clothing and above all, comfortable shoes for walking. In the summer months please remember that you are expected to cover your shoulders to visit inside churches, but if you are dressed for a hot day don't worry, you will be given a disposable paper cape for the Cathedral in Siena.

We have arranged an itinerary so that you will cover as much of Tuscany as possible but without spending too long on the bus. The longest ride of the day is through beautiful Tuscan scenery and lasts about an hour and a half.

Our bus does not have a washroom. However the day is very well divided that you are never too far from washrooms. In the morning it takes just over an hour from Florence to Siena, then just forty minutes from Siena to the wine estate. After lunch we go to San Gimignano (only ten minutes drive) and from there to Pisa which takes one and a half hours. After Pisa it's just over an hour to Florence, depending on traffic.

Definitely! If you would prefer an alternative to the menu we have chosen, please tell your tour leader and he/she will telephone ahead to arrange it.

The thing to remember is that it is a long day (12 hours) and the city visits can be tiring for children. We have had occasional problems in the past when tired children have become fractious and noisy during the bus rides and disturbed the other passengers. So the decision has to be yours because you know your children! We reserve the right to ask you to leave the tour if in the tour leader's opinion your child disrupts the tour. We suggest to parents of very young ones that they use a back pack type of baby carrier rather than a stroller/pram because of the many steps, steep slopes and uneven surfaces in the medieval towns that we visit. It's also much quicker getting on and off the bus!

We regret that vegetarian or other alternative dietary requirements cannot be catered for.

Our vehicle does not have a washroom. However the day is very well divided so that you are never too far from washrooms.

You MUST have suitable walking shoes if you have chosen the hiking tour option; sneakers with closed toe shoes with non slip soles are acceptable. Flip-flops, sandals or high heels are not suitable!

The ride to the Cinque Terre is about two hours.

Please dress seasonally in comfortable casual to dressy-casual clothing and shoes.

We suggest that you dress seasonally in comfortable to dressy-casual.

Only if you choose the tour option with the Cinque Terre Hike! The hiking part of the tour for people of above average fitness who enjoy trail walking. Although we do not cover long distances, there are many steps, steep slopes and the walk can be strenuous at times, especially in the heat of the summer. We are unable to accept anyone with walking difficulties or wheelchair users.

We welcome everyone to enjoy our cooking class whether you are a beginner or a pro in the kitchen!

Yes, the class is hands-on. You will be taught how to make the food you will then enjoy eating at lunchtime including bruschetta, home-made pasta, roast pork with potatoes and tiramisù.

A Florence market visit, transportation to the farm and back, the cooking class and lunch with wine, an Italian cooking diploma and recipes – so you can recreate this meal at home for your family and friends!

We will provide you with all the ingredients and cooking materials you will need, including aprons and cookery utensils so just bring yourselves!

Not only will you learn about Pizza and gelato and its importance in Italian history and Culture but you will have hands on experience in learning to make pizza and gelato including learning about the special techniques involved.

Yes, the class is hands-on. You will be taught how to make the food and then you will enjoy eating the pizza and gelato as well as fettunta and wine and beer.

Transportation to the farm and back, the pizza and gelato making with beer and wine, a pizza and gelato diploma and recipes - so you can recreate this meal at home with your family and friends!

No high heels or flip flops for the driver, flat driving shoes are essential for changing gear!

We have arranged an itinerary so that you will never spend too long on the vehicle. The longest ride of the day is about an hour.

With the tour being focused on wine & fine food we believe that this tour is not appropriate for children of any age. The minimum age is 18.

Over the course of a the tour you will have the opportunity to taste 9 different wines.

Yes lunch is included in the price of the tour as well as all of the wine and food tastings.

You will learn details about the Tuscan food and wine culture, about the wines and food that you taste during the day and about the history of wine and food in Tuscany.

Transport by 4WD customised, air-conditioned vehicle, expert tour leader with you all day, 9 different wine tastings, Extra Virgin Olive Oil tasting, Cheese & Salumi tasting and a Traditional Tuscan lunch.

You don't have to have ridden a motorbike before but it would be an advantage.

Driving in Italy can be a little different, so just like driving anywhere in the world you must be alert and vigilant and follow the tour leader's instructions.

If riders get separated from the tour leader, for example at traffic lights, the tour leader will wait in the first safe place until all the Vespas are together again.

Yes! Two people can share a Vespa and take it in turns to drive, or one can drive and the second person can simply enjoy the ride.

Unfortunately we cannot allow children to ride as passengers on the Vespas. Minimum age to be on the tour is 18.

Remember to bring something waterproof if there is a chance of rain! Don't wear flip flops or high heels if you are new to riding the Vespa, flat sensible shoes will be easier.

Our Vintage Fiat 500's only have stick shift gears so you must have experience of driving a car with gears.

The tour leader will be in constant contact with you with a two way radio. If cars get separated from the tour leader, for example at traffic lights, the tour leader will wait in the first safe place until all the cars are together again.

Each car will take three adults or two adults with two youths. Passengers are reminded that there are no rear seat safety belts