Walkabout office
Have a question about one of our tours, a booking, or anything Florence-related? We'd love to hear from you. Our team is available every day and we do our best to reply within a few hours — usually much sooner.
Whether you're still planning your trip and want advice on which tour is right for you, need help with an existing reservation, or have a special request for a group or private experience, just drop us a message and we'll take care of it personally.
You can reach us through the form below, by email directly, Whatsapp Message or by Phone. We speak English and Italian, and we're happy to help with any question — big or small — so you can make the most of your time in Florence and Tuscany.
Talk to us before you book
Whether you need a quick answer or help choosing the right experience, our team can guide you.
Not sure between Florence, Tuscany, Chianti or Cinque Terre? We can help you compare options.
Ask us about custom Florence tours, private Tuscany days, family experiences and premium itineraries.
We can help with families, couples, small groups and special occasions.
Meeting points, accessibility, weather, cancellations and what to expect before you go.
How can we help?
Have a question about availability, private tours or your Florence and Tuscany travel plans? Send us a message and our local team will get back to you.
Need help with a booking?
For urgent questions, WhatsApp or phone is usually the fastest option. For private tours or custom requests, email gives our team more context to prepare the right answer.
- Use WhatsApp for quick travel-day questions.
- Email us for private tours and itinerary planning.
- Call the office for urgent booking support.
- We normally reply within one business day.
Walkabout Tours in Florence
Our office is located near Florence's historic center and Santa Maria Novella station.