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Read GuideWe offer a full refund to any cancellation up to 24 hours before the departure time of the tour.
Once you have made your reservation and made the payment by credit card through our secure website, you will be able to print the information or save it to your mobile device to bring with you to the check-in.
If you would like to change the day of your tour, you may do so (depending on availability) up to 24 hours before the start of the tour with no extra fees.
We run our tours with any number of people, rain or shine as we don't want a little bit of rain to ruin the chance for you to experience the beautiful places we take you to. If in extreme circumstances we have to cancel a tour, we will refund the price paid for the tour.
It is always a good idea to book in advance in order to avoid the disappointment of the tour being fully booked.
We do not organise hotel pick-ups for difficulties with parking and scheduling, but our meeting point at Florence's main train station is very central and should be easy to get to. Many hotels are located within easy walking distance of the train station, otherwise a taxi (you could ask your hotel to book it for you) would be the fastest option, dropping you off right at our meeting point.